What to do in the event of a claim
No one wants to have a liability claim, but they do happen, and that is one reason your business has purchased liability insurance. When an incident happens that could result in a claim, be sure to give prompt notice. If you have a claim or incident that could result in a claim, please contact the EMPA office at firstname.lastname@example.org with a detailed description of what has occurred. We will forward the information to the insurance carrier so they are aware of your situation and ready to help if needed.
Hold Harmless Clause
A hold harmless clause is used to protect a party in a contract from liability for damages or losses. In signing such a clause, the other party accepts responsibility for certain risks involved in contracting for the service.
Here is the example from the application:
I agree to have my clients sign an informed consent which contains this statement: “Except in the case of gross negligence or malpractice, I or my representative(s) agree to fully release and hold harmless (Name of Practitioner) from and against any and all claims or liability of whatsoever kind or nature arising out of or in connection with my session(s).”